Terms

Last updated 11 November 2026

These terms apply when you buy from Knot & Wick.

1. Who sells the goods

Knot & Wick is a trading name of Ali Al Dalaty, a sole trader. Address: 7 Rosefinch Way, Seaham SR7 8FQ. Email hello@knotandwick.co.uk.

2. Prices and payment

Prices are in pounds sterling and are the full price you pay. Delivery is free to every address we deliver to (see section 3). We take payment securely on Stripe's checkout page. Your order is placed with us, and we arrange for our supplier to send the goods directly to you.

3. Delivery

We deliver to most of Great Britain, but not to every postcode. We can't deliver to postcodes starting BT, GY, HS, IM, IV, JE, KW, PA or ZE, or to postcodes in the ranges PH15 and above, PO30 to PO41 and TR21 to TR25. We check your postcode before you pay.

Our supplier sends the goods directly to the delivery address you give us, and the box may carry the supplier's name rather than ours. Delivery usually takes up to 5 working days from the order, and a larger order or a gift bundle can arrive in more than one parcel. We will deliver in any event within 30 days of the order. If a parcel is late, email us and we will check it with the supplier.

If our supplier can't send an item, we'll tell you within 1 working day of finding out and refund you in full for it. Your statutory rights are not affected.

4. Changing your mind

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel at any time from placing your order until 14 days after the day you receive the goods. If your order comes in more than one parcel, the 14 days run from the day you receive the last one. You do not need to give a reason. Tell us by email or post using the details above, or use the model cancellation form below. You must send the goods back within 14 days of telling us. You pay the direct cost of returning them. We refund the price within 14 days after we receive the goods back or you provide evidence that you sent them. If you cancel before anything has been sent, we refund you within 14 days of you telling us.

You may handle the goods as you would in a shop to check their nature and characteristics. If handling goes further and reduces their value, we may make a deduction allowed by law. Items that are sealed for health or hygiene reasons, such as oils and soap bases, can't be returned once the seal is broken, unless they are faulty.

Model cancellation form

To: Knot & Wick (Ali Al Dalaty), 7 Rosefinch Way, Seaham SR7 8FQ; hello@knotandwick.co.uk
I give notice that I cancel my contract for the sale of these goods:
Ordered on / received on:
Name:
Address:
Signature (only if sent on paper):
Date:

5. Faulty or damaged goods

If goods are faulty or damaged, contact us as soon as you can at hello@knotandwick.co.uk. The Consumer Rights Act 2015 gives you a 30-day short-term right to reject goods that are not of satisfactory quality, fit for purpose or as described, and receive a full refund. If you reject goods under that right, we will arrange collection or pay reasonable return costs. We will refund you without undue delay and within 14 days of agreeing that you are entitled to a refund. Your other statutory rights remain in place.

6. Using craft products

Candle, soap, clay, paint and similar products come with their maker's instructions and safety labels. Please read and follow them, and keep products with small parts away from young children as their labels say.

7. Your order information

We use your order details to take payment, arrange delivery and handle questions or returns. We share the delivery details with the supplier only so they can send your order. See our privacy notice.

8. The law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.