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Knot & Wick

Privacy notice

Last updated 11 November 2026

Who we are

Knot & Wick is a trading name of Ali Al Dalaty, a sole trader, who is the controller of the personal information described here. Address: 7 Rosefinch Way, Seaham SR7 8FQ. Email hello@knotandwick.co.uk.

What we collect and why

When you order, we collect your name, email address, phone number, delivery address and the items you order. We use them to take payment, have your order delivered, send your order confirmation and handle questions, returns and refunds. The lawful basis is that we need them to carry out our contract with you. We keep order and payment records because tax law requires it.

Stripe takes your card payment on its own secure page. We see that you paid, the amount and the date, and the type and last four digits of the card. We never see or store your full card number.

If you email us, we use your message and email address to reply.

Your basket

Your basket is kept in your own browser's storage on your device so it is still there when you come back. It is never sent to us until you check out. This is strictly necessary for the basket to work, so it needs no consent. We do not use advertising or analytics cookies.

Who we share it with

We share the delivery details and items with the supplier that sends your order, only for that purpose. These service providers handle information for us under contract:

Where information goes to the US, it is covered by the UK-US data bridge for certified providers, or by the UK International Data Transfer Addendum to the standard contractual clauses.

How long we keep it

Orders, payments and refunds: 6 years after the end of the financial year of the order, because tax law requires it. Emails that are not about an order: up to 12 months.

Your rights

You can ask for a copy of your information, ask us to correct it, delete it or restrict how we use it, object to how we use it, or ask for it in a portable form. Email hello@knotandwick.co.uk and we will reply within one month.

You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk. It will usually expect you to have raised your concern with us first.